Where this policy applies
This page explains how to request help with refunds and returns for books purchased through Iddo Books book-sales pages. The main iddobooks.com website provides information and links to separate book-sales subdomains; it does not itself take book orders.
Check the product before ordering
Review the product format, price, delivery method, and any purchase-specific refund or return information displayed on the relevant book-sales page before completing checkout. Digital editions and physical books have different delivery and return considerations.
Digital books and flipbooks
For an ebook or flipbook, contact us if you received the wrong item, cannot access the purchased content, were charged more than once, or believe there is another problem with your order. Please do not send passwords or full payment-card details. We will review your request against the purchase details, applicable terms, and consumer rights.
Printed and autographed books
If a printed book arrives damaged, is incorrect, or has not arrived as expected, contact us with your order details and a description of the issue. If relevant, include photographs of the item and packaging. Do not send a book back before receiving return instructions from us.
How to request a refund or return
Email sales@iddobooks.com with your order number, the book title and format, purchase date, the email address used at checkout, and a short explanation of the problem. We may ask for additional information needed to locate and review the order.
Review and outcome
We will review each request using the relevant product and checkout information, the circumstances of the order, and any rights provided by applicable law. We will explain whether a refund, replacement, access assistance, return, or another resolution is available. This page does not promise that every purchase is refundable or exclude rights that the law provides.
Approved refunds
If a refund is approved, we will explain the amount and the payment method or process available for that transaction. The time it takes for the funds to appear may depend on the payment provider and your bank or mobile-money service. Any return-shipping arrangements for a physical book will be communicated before you send it.
Contact
For refunds, returns, delivery, or book-order assistance, email sales@iddobooks.com. For general website and speaking enquiries, email info@iddobooks.com.